Question 1

What is DoGet?

Accepted Answer

DoGet is a location-based social matching app. Unlike traditional dating apps, DoGet lets you naturally discover people around you at familiar places (gyms, cafés, KTV, etc.) — just like gradually getting to know the classmate sitting next to you, building genuine social connections with warmth.

Question 2

How is DoGet different from other social apps?

Accepted Answer

DoGet's biggest feature is its location matching mechanism. Traditional apps have you quickly match with complete strangers with no trust foundation. DoGet matches you with real users who actually visit the same places you do, creating connections built on common ground — while naturally filtering out fake accounts that can't forge real location history.

Question 3

What types of venues does DoGet support?

Accepted Answer

DoGet currently supports many types of everyday venues including gyms, cafés, KTV, libraries, and more. Each venue has its own community chat room (KTV feature) for real-time interaction between users at the same location.

Question 4

Which regions is DoGet available in?

Accepted Answer

DoGet is currently primarily available in Taiwan, and we are actively expanding to more cities and regions. Download the app to check if your city is currently covered.

Question 5

How does DoGet matching work?

Accepted Answer

When you check in at a venue, the system records your visit. Users who have also visited the same venue will appear in your match candidate list. You can swipe to indicate interest, and once two people mutually like each other, the chat is unlocked.

Question 6

Why can't I see nearby matches?

Accepted Answer

Match candidates are generated based on your shared venue visit history with other users. If a venue has fewer users, there may be fewer candidates. Try checking in at different venues or during peak hours to increase your chances of finding matches.

Question 7

How does DoGet deal with fake accounts?

Accepted Answer

This is one of DoGet's proudest features! Scammers cannot fake real location visit records, so DoGet's location mechanism naturally filters out fake accounts and bots. Every user who appears in your match list is a real person who actually visited that venue.

Question 8

Can I actively search for specific users?

Accepted Answer

For privacy protection, DoGet does not offer an active search feature. All matches are built on the foundation of shared locations, ensuring both parties have a natural context for meeting and preventing unsolicited contact from strangers.

Question 9

How do I create a DoGet account?

Accepted Answer

After downloading the app, you can quickly register using your email or a third-party account (such as Apple or Google). Then create your profile, set your interests, and you're ready to start.

Question 10

Is my personal information safe?

Accepted Answer

DoGet takes user privacy very seriously. Your data is transmitted and stored with encryption, and we will never sell your personal information to third parties. You can adjust your privacy settings anytime in the app, including turning off location sharing or deleting your account. See our Privacy Policy for details.

Question 11

How do I delete my account?

Accepted Answer

You can permanently delete your account at any time via "Settings > Delete Account" in the app. Once deleted, all personal data will be permanently removed and cannot be recovered. You may also send a deletion request to privacy@dogetsocial.com.

Question 12

What information can other users see about me?

Accepted Answer

Other users can only see the information you make public in your profile, such as your nickname, avatar, bio, and interest tags. Your exact address and contact information are never displayed. You can also adjust the visibility of your profile in settings.

Question 13

Do I need to pay to use DoGet?

Accepted Answer

DoGet offers a free version with basic matching and chat features. We also offer a membership subscription plan with access to more advanced features, such as more daily matches, seeing who liked you, experience point bonuses, and other privileges.

Question 14

How do I cancel my subscription?

Accepted Answer

If you subscribed via App Store, go to iPhone "Settings > Apple ID > Subscriptions" to cancel. If via Google Play, go to "Play Store > Subscriptions" to cancel. After cancellation, your membership remains active until the end of the current billing period.

Question 15

Can I get a refund for virtual coins or gifts?

Accepted Answer

Digital content is considered delivered upon purchase and is generally non-refundable. For special circumstances, please apply through the refund mechanism of your original purchase channel (App Store or Google Play), or contact our customer service team to explain the situation.

Question 16

Which platforms does DoGet support?

Accepted Answer

DoGet is available for both iOS (iPhone) and Android devices. You can download it for free on the App Store or Google Play.

Question 17

What should I do if location services are not working?

Accepted Answer

Please make sure you have allowed DoGet to access your location in "Settings > Privacy > Location Services" (recommended: "While Using the App" or "Always"). If the issue persists, try restarting the app or reinstalling it. Location is essential for DoGet's core features — disabling it will prevent the matching feature from working.

Question 18

What if I'm not receiving push notifications?

Accepted Answer

Go to your phone's "Settings > Notifications" and make sure notification permissions are enabled for DoGet. If already enabled but still not receiving notifications, try logging out and back in to re-register the push token.

Question 19

What should I do if the app crashes or shows an error?

Accepted Answer

Try fully closing the app and reopening it. If the problem continues, make sure your app is up to date. If the issue still persists, please contact us via the in-app "Feedback" feature or by email, including a description of the problem and a screenshot to help us resolve it faster.

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